Thursday 7 September

9.30 - 10.00 am Registration & Welcome Coffee
10.00 - 11.30 am Opening Plenary session
Conference Opening and Welcome address:
Nicola Sartor, Rector, University of Verona
Claudio Baccarani
Jacques Martin: "20 years of Excellence"
Keynote Speaker: Bosse Edvardsson, Karlstad University, Sweden
A service-dominant logic lens on Innovation
Chair: Alex Douglas
11.30 am - 1.30 pm Parallel sessions
1.30 - 2.15 pm

Light lunch

2.15 - 2.30 pm Visit to ‘Polo Santa Marta’ at University of Verona
2.30 - 4.00 pm Parallel sessions
4.00 - 4.30 pm Coffee break
4.30 - 6.00 pm Parallel sessions
7.00 p.m Bus transfer from Verona center to ‘Cantina di Soave’ for Gala Dinner


Friday 8 September

9.00 - 10.30 am Coffee break
10.30 - 11.00 pm Parallel sessions
12.30 - 1.00 pm TQM Journal special issue: publication procedure, Alex Douglas, Co-Editor
1.00 - 2.00 pm Keynote speaker: Paolo Braguzzi, CEO of Davines limited company
Framing service innovation: the case of a loyalty program
Chair: Claudio Baccarani
2.00 Closing of Conference and Light Lunch 


Download the conference program






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