The Toulon-Verona Conference is the longest running conference without interruption on Excellence in Services.
The Toulon-Verona Conference was founded in 1998 by Prof. Claudio Baccarani of the University of Verona (Italy) and Prof. Michel Weill of the University of Toulon (France). It has been organized each year in a different place in Europe, and not only, in cooperation with a host university.
Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government and public services, tourism and leisure, banking services, and logistics. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

28
Aug
1998
1st Toulon-Verona Conference “Excellence in Services”

28 - 29 August 1998

Toulon

The 1st Toulon-Verona Conference was hosted by the University of Toulon, France, in 1998, and supported by the European Foundation for Quality Management with one of its representatives delivering an ...
Read more Conference    |    Toulon





30
Aug
1999
2nd Toulon-Verona Conference “Excellence in Services”

30 - 31 August 1999

Verona

The 2nd Toulon-Verona Conference was hosted by the University of Verona, Italy, in 1999, and welcomed Prof. Christian Delvosalle of the Mons Polytechnic, Belgium, Prof. Kostas Dervitsiotis of the Univ...
Read more Conference    |    Verona





24
Aug
2000
3rd Toulon-Verona Conference “Excellence in Services”

24 - 25 August 2000

Derby

The 3rd Toulon-Verona Conference was hosted by the University of Derby, UK, in 2000 and sponsored by Rolls-Royce.                                                                                       ...
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30
Aug
2001
4th Toulon-Verona Conference “Excellence in Services”

30 - 31 August 2001

Mons

The 4th Toulon-Verona Conference was hosted by the Polytechnic of Mons, Belgium, in 2001 and sponsored by the Mouvement Wallon pour la Qualité. For this 4th Conference the scope was widened to quality...
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28
Aug
2002
5th Toulon-Verona Conference “Excellence in Services”

28 - 29 August 2002

Lisbon

The 5th Toulon-Verona Conference was hosted by the ISEG of Lisbon, Portugal, in 2002 and supported, among others, by the Foundation for Science and Technology of the Portuguese Ministry for Science an...
Read more Conference    |    Lisbon





10
Sep
2003
6th Toulon-Verona Conference “Excellence in Services”

10 - 12 September 2003

Oviedo

The 6th Toulon-Verona Conference was hosted by the University of Oviedo, Spain, in 2003 supported by the Centre for Quality in Asturias, the Oviedo City Council, ANECA and cajAstur.
        ...
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02
Sep
2004
7th Toulon-Verona Conference “Excellence in Services”

02 - 03 September 2004

Toulon

The 7th Toulon-Verona Conference came back to the University of Toulon, France, in 2004 supported by the Provence Regional Council, the Var Council and the Toulon Provence Méditerranée Counci...
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08
Sep
2005
8th Toulon-VeronaConference “Excellence in Services”

08 - 09 September 2005

Palermo

The 8th Toulon-Verona Conference was hosted by the University of Palermo, Italy in 2005. The new theme of "Quality in Management of Cultural Heritage" appeared as, like for Health Care and Lo...
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07
Sep
2006
9th Toulon-Verona (ICQSS) Conference “Excellence in Services”

07 - 08 September 2006

Paisley

The 9th Toulon-Verona Conference was hosted by the University of Paisley, Scotland, in 2006 and was supported by the Renfrewshire Council, Gael, Quality Scotland and Ross International. The conf...
Read more Conference    |    Paisley





03
Sep
2007
10th Toulon-Verona (ICQSS) Conference “Excellence in Services”

03 - 04 September 2007

Thessaloniki

The 10th Toulon-Verona Conference was hosted by Aristotle University in Thessaloniki, Greece, in 2007 and welcomed Prof. E.S. Savas of Baruch College/CUNY, New York, USA, Prof. Don Westerhe...





04
Sep
2008
11th Toulon-Verona (ICQSS) Conference “Excellence in Services”

04 - 05 September 2008

Florence

The 11th Toulon-Verona Conference was hosted by the University of Florence, Italy in 2008 and included the new theme of banking services. Prof. Tony Bendell, UK, and Dr. Stefano Nardini, Italy, ...
Read more Conference    |    Florence





28
Aug
2014
17th Toulon-Verona (ICQSS) Conference “Excellence in Services”

28 - 29 August 2014

Liverpool

The 17th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti and Prof. David Hutchins as g...





31
Aug
2015
18th Toulon-Verona (ICQSS) Conference "Excellence in Services"

31 August - 01 September 2015

Palermo

The 18th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted by the "Ricerche e Studi Direzionali" in collaboration with the University of Palermo, Italy. It will w...
Read more Conference    |    Palermo





05
Sep
2016
19th Toulon-Verona (ICQSS) Conference "Excellence in Services"

05 - 06 September 2016

Huelva

The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It wi...
Read more Conference    |    Huelva





07
Sep
2017
20th Toulon-Verona (ICQSS) Conference "Excellence in Services"

07 - 08 September 2017

Verona

The Excellence in Services 20th International Conference will take place at the University of Verona, Via Cantarane 24, Verona (Italy). It will welcome Prof. Bosse Edvardsson, Karlstad University, Sw...
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