The 18th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted
by the "Ricerche e Studi Direzionali" in collaboration with the University of Palermo, Italy. It will welcomed Prof. J. Antony, Heriot Watt, Edinburgh, Scotland and Prof. Alfonso Vargas, University of Huelva, Spain, as keynote speakers. As Quality Management and Excellence have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.
The conference will include plenary sessions with keynote speakers and specialized parallel sessions. An international committee will select the best papers, including PhD papers, which will be published in different Journals after the conference: Sinergie Italian Journal of Management and The TQM Journal.
The conference will be based at CERISDI, Castello Utveggio, Via P. Ennio Pintacula 1, Palermo. Conference website: http://www.toulonveronaconf.eu.
Contact (non-academic matters): firstname.lastname@example.org;
(academic matters): email@example.com.
The Gala Dinner will take place at an old palace on Monday 31 August at 8.30 PM.
Call for papers
The conference has nine areas of focus:
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Financial and Banking Services
6. Transport and logistics
7. Theory and methodology in services
8. Cases and experiences in services
9. Statistics for excellence measurement
10. Servitization in industry for value creation
11. Information and communication technology
Papers can deal with both theoretical and methodological approaches to quality and excellence, implementation, and case studies. All submissions must be written in English, official language of the Conference. A selection of the best papers will be published in different journals.
Abstracts of no more than 200 words should be sent by e-mail by 30 April 2015 at the latest to:
All abstracts will be acknowledged and authors will be notified of the reviewers' comments.
At least one of the authors has to be in Palermoto present the paper.
The deadline for full paper submission is 30 June 2015.
For further information, contact: firstname.lastname@example.org.
Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France.
Phone: +33 608 63 49 97. Fax +33 494 21 98 34.
The delegate fee is 420€ (220€ for Master/PhD Students and CERISDI & University of Palermo affiliates), covering access to all daytime conference sessions, conference proceedings, lunches, refreshments, gala dinner. (Surcharge of 50 € if payment after 30 June 2015). Free for session attendants without materials and catering services.
Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to: ESOE
Bank : CREDIT AGRICOLE, La Garde, Var, France
Account (IBAN): FR76 1910 6000 0843 5028 0198 931, BANK IDENTIFIER CODE/SWIFT: AGRIFRPP891
For registration form and information, contact: email@example.com.
The venue can be reached through Palermo International Airport and Palermo Central Railway Station.
Further useful information will be regularly posted on the Conference website.