The 17th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti and Prof. David Hutchins as guest speakers. Conference proceedings include 30 papers concerning the following six areas of focus: higher education, tourism, organization, theory and methodology, local government, logistics, strategy, health care, customer satisfaction, and human resources.
The conference will include plenary sessions with keynote speakers and specialized parallel sessions. An international committee will select the best papers, including PhD papers, which will be published in different Journals after the conference: Sinergie Italian Journal of Management and The TQM Journal.
The conference will be based at Liverpool John Moores University, sessions will take place at the John Lennon Art and Design Building, Duckinfield Street, Liverpool. Conference website: http://www.ljmu.ac.uk/PRS/17TVC/. Contact (non-academic matters): 17TVC@ljmu.ac.uk; (academic matters) email@example.com.
The Gala Dinner will take place at Anfield Stadium, Home of the Liverpool Football Club.
Call for papers
The conference has eight areas of focus:
1. Higher Education
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Banking services
7. Theoretical and methodological approaches
8. Statistics for excellence measurement
Papers can deal with both theoretical and methodological approaches to quality and excellence, implementation, and case studies. All submissions must be written in English, official language of the Conference. A selection of the best papers will be published in different journals.
Abstracts of no more than 200 words should be sent by e-mail by 30 April 2014 at the latest to:
All abstracts will be acknowledged and authors will be notified of the reviewers' comments.
At least one of the authors has to be in Ljubljana to present the paper.
The deadline for full paper submission is 30 June 2014.
For further information, contact: firstname.lastname@example.org
Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France.
Phone: +33 608 63 49 97. Fax +33 494 21 98 34
The delegate fee is 420€ (220€ for Master/PhD Students and Liverpool John Moores University affiliates,), covering access to all daytime conference sessions, conference proceedings, lunches, refreshments, gala dinner. (Surcharge of 50 € if payment after 30 June 2014). Free for session attendants without materials and catering services.
Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to: ESOE
Bank : CREDIT AGRICOLE, La Garde, Var, France
Account (IBAN): FR76 1910 6000 0843 5028 0198 931, BANK IDENTIFIER CODE/SWIFT: AGRIFRPP891
For registration form and information, contact: email@example.com
The venue can be reached through Liverpool International Airport, Liverpool Central Railway Station and by car. Further useful information will be regularly posted on the Conference website
Further useful information will be regularly posted on the Conference website.