The 16th Toulon-Verona Conference was hosted by the Faculty of Administration of the University of Ljubljana in Slovenia. It welcomed Dr. Gregor Virant, Minister of Interior and Public Administration of Slovenia and Dr. Alex Douglas, Editor of the TQM Journal as guest speakers. Conference proceedings include 55 papers concerning the following six areas of focus: health care, higher education, public administration, tourism, finance & banking, and theory & methodology.
As Quality Management and Excellence have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.
The conference will include plenary sessions with keynote speakers and specialized parallel sessions. An international committee will select the best papers, including PhD papers, that will be published in different Journals after the conference.
The conference participants
Academics, researchers, managers, administrators, support staff in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, Statistics.
The conference will be based at the Faculty of Administration, University of Ljubljana, Gosarjeva Ulica 5, Ljubljana, Slovenia: Faculty’s website: www.fu.uni-lj.si/en,
Conference website : http://www.fu.uni-lj.si/ToulonVerona/index.html
The Gala Dinner will take place in the historic Castle of Ljubljana.
Call for papers
The conference has eight areas of focus:
1. Higher Education
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Banking services
7. Theoretical and methodological approaches
8. Statistics for excellence measurement
Papers can deal with both
theoretical and methodological approaches to quality and excellence,
implementation, and case studies. All submissions must be written in English,
official language of the Conference. A selection of the best papers will be
published in different journals.
Abstracts of no more than 200 words should be sent by e-mail by 30 April 2012 at the latest to:
All abstracts will be acknowledged and authors will be notified of the reviewers' comments.
At least one of the authors has to be in Ljubljana to present the paper.
The deadline for full paper submission is 30 June 2013.
For further information, contact: email@example.com
Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France.
Phone: +33 608 63 49 97. Fax +33 494 21 98 34
The delegate fee is 420€ (220€ for Master/PhD Students and University of Ljubljana affiliates,), covering access to all daytime conference sessions, conference proceedings, lunches, refreshments, gala dinner. (Surcharge of 50 € if payment after 30 June 2013). Free for session attendants without materials and catering services.
Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to: ESOE
Bank : CREDIT AGRICOLE, La Garde, Var, France
Account (IBAN): FR76 1910 6000 0843 5028 0198 931, BANK IDENTIFIER CODE/SWIFT: AGRIFRPP891
For registration form and information, contact: firstname.lastname@example.org
The venue can be reached through Ljubljana International Airport, Ljubljana Railway Station, by car (motorway fee to be paid upon entry into Slovenia).
Further useful information will be regularly posted on the Conference website.