As Quality Management and Excellence have been established as of paramount
importance in Higher Education, Health Care, Local Government, Tourism, Banking,
Logistics, the Conference looks at the role of Quality/Excellence, stakeholders,
resources, processes, certifications, accreditations and labels, measurement and
improvement in such institutions and activities.
The conference will include plenary sessions with keynote speakers and specialized parallel sessions. An international committee will select the best papers, including PhD papers, that will be published in different Journals after the conference.
The conference participants
Academics, researchers, managers, administrators, support staff in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, Statistics.
The conference will be based at the College of Management Academic Studies of Rishon Lezion: www.colman.ac.il
Call for papers
The conference has eight areas of focus:
1. Higher Education
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Banking services
7. Theoretical and methodological approaches
Papers can deal with both theoretical and methodological approaches to quality and excellence, implementation, and case studies. All submissions must be written in English, official language of the Conference. A selection of the best papers will be published in the TQM Journal and Sinergie.
Abstracts of no more than 200 words should be sent by e-mail by 30 April 2012 at the latest to:
All abstracts will be acknowledged and authors will be notified of the reviewers' comments.
At least one of the authors has to be in Rishon Lezion to present the paper.
The deadline for full paper submission is 30 June 2012.
For further information, contact: firstname.lastname@example.org
Jacques Martin, ESOE, 30 Impasse Fleurie, 83130 La Garde, France.
Phone: +33 608 63 49 97. Fax +33 494 21 98 34
The delegate fee is 400€ (200€ Master/PhD Students and College of Management Academic Studies affiliates), covering access to all daytime conference sessions, conference proceedings, lunches, refreshments, gala dinner. (Surcharge of 50 € if payment after 30 June 2012). Free for session attendants without materials and catering services.
Fee payable in Euro (or equivalent in another currency) by cheque or bank transfer to: ESOE
Bank : CREDIT AGRICOLE, La Garde, Var, France
Account (IBAN): FR76 1910 6000 0843 5028 0198 931, BANK IDENTIFIER CODE/SWIFT: AGRIFRPP891
For registration form and information, contact: email@example.com
The venue can be reached through Tel Aviv, Ben Gourion airport. Further useful information will be regularly posted on the Conference website.
Further useful information will be regularly posted on the Conference website.